Cancellation and Refund Policy

We work quickly to get your order into production so we can begin creating your special piece and get it to you as soon as possible.

Cancellations

Once your order is placed, you have 30 minutes to contact us if you need to cancel.

If your cancellation request is received within 30 minutes, your order will be canceled and a store credit will be issued to your account. Store credits never expire and may be used toward any future purchase.

After 30 minutes, your order is finalized and can no longer be canceled.

Please note: We do not issue cash refunds for cancellations. A 6% cancellation fee will be deducted from the store credit issued.

Need help? Contact our Customer Care Team at support@creativekidsjewelry.com. We’re always happy to assist!

Need to Make a Change?

Oops! Noticed a misspelling or selected the wrong color? Please contact us as quickly as possible.

You have up to 24 hours from the time your order is placed to notify us of incorrect customizations or misspellings. We’ll do our best to make the correction before your order enters production.

Once your item has entered production, changes can no longer be made to the current piece. If a correction requires us to create a new design or mold, a $17 redesign fee will apply for single items.

Please double-check all names, spelling, capitalization, colors, sizing, and other customization details before placing your order.

Forgot to Use Your Coupon Code?

No worries! If you forgot to enter your coupon code at checkout, send us an email and we’ll issue a store credit for the amount you would have saved.

Coupon codes must be entered at checkout to apply directly to an order, but your store credit never expires and can be used toward any item on a future order.

We do not issue cash refunds for missed coupon codes.

Contact us at support@creativekidsjewelry.com and we’ll be happy to help.

 

Personalized Items

We want you and your Cool Kid to love your CKJ pieces! If you’re unhappy with a personalized item, you may return it for store credit within 7 days of delivery. We do not issue cash refunds.

Items must be:

• Unworn
• Returned in their original packaging
• Returned within 7 days of delivery
• Accompanied by any free or promotional items included with the order

Once your return is received and inspected, your store credit will be added to your account. Original shipping costs and package protection are non-refundable, and a 20% restocking fee will be deducted from the credit.

Customers are responsible for return shipping costs unless the return is due to a verified manufacturer error.

Please contact us before returning packages. Our team will start your return and provide the correct return address. Returns sent without first contacting our team cannot be accepted.

Misspellings & Customization Errors

We create your personalized jewelry using the information submitted with your order, so please double-check all names, spelling, and capitalization before checkout.

If the information was submitted incorrectly and a new piece must be created, a $17 redesign fee for single items will apply.

For sets or bundles, our team will review the items that need to be redesigned and let you know the applicable redesign fee.

If CKJ or our manufacturer made the error, there is no redesign fee, and we’ll work with you to quickly make it right.

Sizing

Because our personalized jewelry is custom-made specifically for your order, please review the product description and size references carefully before purchasing.

If you receive your earrings and decide you need a different size, you may return the unworn item in its original jewelry packaging within 7 days of delivery for store credit.

Once your return is received and inspected, a $17 redesign fee will be deducted from the store credit. Original shipping costs are non-refundable.

Your remaining store credit can be used toward your replacement size or any other CKJ product and never expires.

Packages Returned Due to an Incorrect or Undeliverable Address

Please double-check your shipping address before submitting your order.

If your package is returned to CKJ because the address provided was incorrect, incomplete, or undeliverable, a $6 reshipment fee will apply to cover a new USPS Ground Advantage shipping label + package protection.

We do not issue refunds for packages returned as undeliverable.

Once the postal service returns your package to our office, we’ll be happy to resend it after you provide the corrected address and complete the reshipment invoice.

Non-Personalized Items

If you’re unhappy with a non-personalized item, we’re happy to offer a store credit for the item(s) when you contact us within 7 days of delivery.

Items must be unworn, in their original packaging, and in the same condition in which they were received. Any free or promotional items included with the purchase must also be returned.

Once your return is received and inspected, store credit will be added to your account. Original shipping costs and package protection are non-refundable, and a 20% restocking fee will be deducted from the credit.

Please contact our Customer Care Team before sending your return so we can properly initiate the return and provide you with the correct return address.

Email us at support@creativekidsjewelry.com. We’re always happy to help!

By placing an order with Creative Kids Jewelry, you acknowledge and agree to our terms and policies.