Shipping policy
We know you’re excited to receive your CKJ goodies, and we’re just as excited to create them for you! 🧡
Orders are processed Monday through Friday only, excluding holidays.
Personalized Order Turnaround Time
Good things take a little time, especially when they’re being made just for your Cool Kid!
Our normal production time for personalized items is 12-15 business days (excluding weekends and holidays). Please allow up to 21 business days during high-volume periods.
Business days do not include weekends or holidays.
Please review the full product description before ordering, non personalized items have a different turnaround time.
We create orders in the order they are received and always work to get your jewelry completed, inspected, packaged, and on its way as quickly as possible.
Please place your order only if you are able to allow for our promised production timeframe.
2026 Holiday Orders 🎁
Our Holiday Order Cutoff for personalized orders is November 30, 2026.
Orders placed after November 30 may still arrive before Christmas, but due to higher holiday order volumes and the handmade-to-order nature of our personalized pieces, we cannot guarantee Christmas delivery.
During our busiest holiday season, personalized orders may require the full 21-business-day production timeframe.
We recommend ordering 3 weeks early whenever your jewelry is needed for a specific date, holiday, or special occasion.
Shipping Options
You can choose from available shipping options at checkout, including:
- USPS Ground Advantage: Approximately 3-7 business days
- UPS Ground: Approximately 1-3 business days (recommended during holiday season)
- UPS Ground Saver: Approximately 2-4 business days
- UPS Next Day Air & UPS 2nd Day Air: Available where applicable
Carrier delivery times are estimates and begin after your order has completed production and has been shipped.
Expedited Shipping vs. Production Time
This one is important!
Choosing Ground, Next Day, 2-Day, or another expedited shipping option does not rush the production of your personalized jewelry.
Expedited shipping only speeds up the carrier’s delivery time after your jewelry has been created, inspected, packaged, and shipped.
For example, selecting Next Day Air does not mean your personalized order will be created and shipped the next day.
Rush Production
We do not offer rush production at this time.
Personalized orders are created in the order they are received so that each piece receives the time and attention needed to provide quality service.
If you need your order for a particular event or date, please make sure you allow enough time for both production and shipping before placing your order.
Tracking Your Order
As soon as your package ships, you’ll receive an email with your tracking information so you can follow your CKJ goodies all the way home!
Please make sure the email address entered at checkout is correct and free of typos.
If you realize you entered the wrong email address, contact us as soon as possible at support@creativekidsjewelry.com so we can update it.
Not seeing our emails? Check your spam, junk, and promotions folders and search Creative Kids Jewelry in your inbox.
Double-Check Your Shipping Address
Please take an extra moment to make sure your shipping address is complete and correct before submitting your order.
If a package is returned to CKJ because the address provided at checkout was incorrect, incomplete, or undeliverable, a $6 reshipment fee will apply to cover a new USPS Ground Advantage shipping label and package protection.
As outlined in our Refund Policy, we do not issue refunds for packages returned due to an incorrect, incomplete, or undeliverable address.
Once the carrier returns your package to our office, we’ll be happy to resend it after you provide the corrected address and complete the reshipment invoice.
Lost, Damaged or Stolen Packages
Every CKJ package includes up to $100 of package insurance.
Once your package has been transferred to USPS or UPS, its transportation and delivery are handled by the carrier. Unfortunately, carrier delays, lost packages, damage during transit, or theft after delivery can sometimes happen.
If there’s a problem with your shipment, don’t worry. We’ll help point you in the right direction and assist with the claims process when possible.
You may also contact the carrier directly:
USPS: 1-800-ASK-USPS (1-800-275-8777)
UPS: 1-800-742-5877
While CKJ cannot control carrier-related issues once a package is in transit, we’ll always do our best to help you determine the appropriate next step.
Questions About Your Order?
We’re here to help! 🧡
If you have questions about your order, production timeframe, tracking, or delivery, contact our Customer Care Team at support@creativekidsjewelry.com.
Please include your order number so we can assist you as quickly as possible.
We can’t wait for your Cool Kid to get their CKJ goodies!