Our jewelry is thoughtfully made with materials selected with sensitive ears in mind.

Because everyone’s skin and sensitivities are different, we can’t guarantee that every child will react the same way to every material.

If you or your child has a known metal allergy or ongoing sensitivity, we recommend reviewing the material information listed on the product page and consulting their healthcare provider when appropriate.

If your Cool Kid experiences irritation while wearing CKJ jewelry, discontinue wear and contact us.

We want you and your Cool Kid to love your jewelry!

If you’re unhappy with a personalized item, contact us within 7 days of delivery. Eligible unworn items in their original packaging may be returned for store credit.

Return shipping, original shipping costs, package protection, restocking fees, and applicable redesign fees may apply depending on the reason for the return.

Please see our Cancellation & Refund Policy for complete details before sending anything back.

Our normal production time for personalized jewelry is 12-15 business days. During high-volume periods, please allow up to 21 business days.

Business days do not include weekends or holidays.

Remember, production time and shipping time are separate. Once your Cool Kid’s jewelry is complete, inspected, and packaged, it’s officially ready to head your way!

Not at this time.

Personalized orders are created in the order they’re received so each piece gets the time and attention it deserves.

Choosing Priority, Next Day, or 2-Day shipping does not rush production. Those shipping speeds begin after your jewelry has been created and is ready to ship.

Yes! Eligible CKJ jewelry is backed by our complimentary 90-Day Warranty.

If you experience a covered manufacturing or workmanship issue within 90 days of delivery, contact us with your order number and clear photos of the item.

Normal wear and tear, lost jewelry, accidental damage, improper care, and misuse are not covered.

As soon as your order ships, we’ll send tracking information to the email address provided at checkout.

Make sure your email address is correct, and don’t forget to check your spam, junk, or promotions folders if you don’t see our emails.

We work quickly to get personalized orders moving!

You have 30 minutes after placing your order to request a cancellation. Approved cancellations are issued as store credit, minus the applicable 6% cancellation fee.

After 30 minutes, your order is finalized and can no longer be canceled.

Please see our Cancellation & Refund Policy for complete details.

Contact us ASAP!

You have up to 24 hours after placing your order to notify us of a misspelling or incorrect customization.

We’ll do our best to update it if your piece hasn’t already entered production. Once production begins, changes can no longer be made to the current piece.

If a new design or mold is required, a redesign fee may apply.

We’ve got you! 🧡

If your item arrives with a verified CKJ or manufacturer error, contact our Customer Care Team with your order number and photos of the item.

We’ll review it and work with you to make it right.

No worries!

Coupon codes must be entered at checkout to apply directly to an order. If you forgot yours, contact our Customer Care Team and we can issue store credit for the savings when applicable.

We do not issue cash refunds for missed coupon codes.

Contact us as soon as you notice the mistake.

If your package is returned to CKJ because the address provided was incorrect, incomplete, or undeliverable, a $6 reshipment fee applies.

Once the package is returned to our office, we’ll be happy to resend it after you provide the correct address and complete the reshipment invoice.